Who we are
This website is run by Ninth Loop (Pty) Ltd (registration number 2025/750271/07), trading as Ninth Loop, based in Paarl, South Africa. We are the responsible party for the personal information described here.
What we collect
When you send us a message through our contact form, we collect:
- your name and email address;
- your phone number and company name, if you choose to give them;
- the service you’re interested in, your rough timeline and how you heard about us, if you choose to tell us;
- your message;
- basic technical information needed to deliver and protect the form, such as your IP address (used briefly for spam and abuse limits) and your approximate country.
If you email us instead, we receive whatever you choose to send.
We use Cloudflare Web Analytics to understand how many people visit the site and which pages they read. It does not use cookies and does not track you across other websites. This website sets no advertising or tracking cookies.
Why we use it
We use your details only to reply to your enquiry, to discuss and provide the services you ask about, and to keep our website secure. We do not sell your information, and we do not add you to a mailing list without asking.
Who processes it for us
- Cloudflare hosts this website and processes requests to it, including the contact form.
- Resend delivers contact form messages to our inbox. Resend processes data in the United States.
Because these providers may process your information outside South Africa, including in the United States, we only use providers that are bound by agreements offering protection comparable to POPIA, as section 72 of the Act requires.
How long we keep it
We keep enquiries for 24 months, unless we go on to work together, in which case they become part of our client records. After that we delete them.
How we protect it
Information travels over encrypted connections, access to our inbox and systems is restricted, and our providers apply their own security controls.
Your rights
Under POPIA you may ask us to:
- tell you what personal information we hold about you;
- correct or update it;
- delete it;
- stop using it, or object to how we use it.
You also have the right to lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
Contact our Information Officer
For any request or question about your personal information, email the Information Officer, Ninth Loop (Pty) Ltd, at hello@ninthloop.com.
Changes to this policy
If we change how we handle personal information, we’ll update this page and the date at the top. You can always contact us with questions.