Support & maintenance
Ongoing care for your software, apps and websites, whether we built them or someone else did: updates, security, fixes and improvements from people who pick up when you call.
Is this for you?
Who it’s for
- Businesses whose original developer has moved on or gone quiet
- Teams relying on a system that nobody fully understands any more
- Companies that want their software kept safe and up to date
Problems we solve
- A developer who no longer answers your messages
- Software that hasn’t been updated in years
- Bugs that never get fixed
- Worry about security, backups and what happens if it all goes down
What you get
- A health check of your system: code, hosting, security and backups
- A clear report on what’s working, what’s at risk and what to do first
- Security updates and dependency upgrades
- Bug fixes and small improvements
- Monitoring, so problems are spotted early
- A direct line to the people looking after your system
How we’d approach it
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Take stock
We review the code, hosting and access, including systems someone else built.
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Stabilise
We fix what’s urgent first: security, backups and anything that’s breaking.
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Document
We write down how it all works, so you’re never dependent on one person again.
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Look after it
We keep it updated, monitored and improving month to month.
Common questions
Will you take over a system someone else built?
Yes. We start with a health check, so you know exactly what you have, then tell you honestly what it needs.
What if the original developer didn’t leave any documentation?
That’s common. We work it out from the code and hosting, and we document it as we go.
What does ongoing support cover?
Security updates, fixes, monitoring, backups and small improvements. We agree up front what’s included and how quickly we respond.
Other ways we can help
Tell us what you’re working on.
A short message is enough. We’ll come back with questions, not a sales pitch.